Close the Cartridge Access Door, plug back the Power cord, and then turn on the device.Ĭonduct a test print.Try and check if the Carriage can move fully through its path by softly pushing it from side to side. Get rid of all other bits of pieces and foreign material you find inside the printer.Also, move the Carriage to the right if it’s held in the center. Move the Carriage to the left side if it’s stuck on the right, and vice versa.Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually.If there are paper fragments that linger inside the printer, you can expect further jams to happen. Inspect from top to bottom for paper shreds that might be holding back the Carriage. Carefully take out any sheet of paper that’s stuck inside using both your hands.Unplug the Power cord from the back of the device while it’s still on, as a safety precaution. Wait until the Carriage stops and become silent before you proceed. Please turn on your Canon printer and open its Ink Cartridge Access Door.If the problem is still there, proceed to the next solution. Plugin its Power cord and then press the Power button to turn on the device.Ĭonduct a test print. Turn the printer back to its original position.Try opening and closing the tray a few times until the tab gets into the slot if needed. Please make sure that the Paper Tray’s plastic tab is fixed securely on the retainer slot.Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. Rotate the printer onto its side to gain access to its underside.Return the Paper Tray to its original position.If it is, however, you’ll need to replace the tray with a new one. Once you find that the Paper Tray isn’t warped, proceed to the next step.If there’s a gap over 1 mm wide between the ruler and tray, the tray is warped. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear.Take out any paper from its Paper Tray and then detach the tray from the device.Please turn off your device and unplug its Power cord.It is not likely that I will do that, because I have very little need for printing, which means that I am likely to encounter similar problems. Unbelievably, the solution from HP was, surprise surprise, buy a new printer.
Recently I had an issue connecting to the embedded web server in the printer.
Perhaps not the best thing to do, but I have run out of options, and have little to lose anyway.įor some time I have felt that HP provides very good hardware, mediocre software, but poor support. I have not seen any evidence of alcohol passing through to the printhead, which the cleaning help indicates should happen.
Right now I have left a small amount of rubbing alcohol sitting in the black receptacle to the printhead, hoping that given some time it will work its way through.
One HP response mentioned replacing the yellow cartridge to solve an issue with black printing, but it is puzzling how that could have any effect. There seems to be no way to remove the printhead without taking things apart, that being next to impossible as well. I still think that the original poster was referring to a different model. Also, the lack of ink happened somewhat gradually, which to me supports the dried-out possibility. I thought that it might be a firmware issue, but everything seems normal, except for absolutely no ink on the page. I was looking for a way to remove the printhead, because it is very difficult to clean, and I am hoping that the issue is that it is dried out. It has four relatively small cartridges, three color and one black. I am familiar with HP printers that have inkjets in the cartridge, but mine does not.
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